Airtel Customer Care Number

Airtel Customer Care Number

If you need assistance or want to share your Airtel experience, there are three simple ways to do so:

  1. Call Us:
    • For general information regarding schemes, bill plans, VAS information, etc., dial 121 (Chargeable at 50 paisa/3 minutes for agent assistance).
    • For complaints or service requests such as provisioning, billing, metering issues, tariff plan allocation, account updates, ISD, STD, roaming activation, VAS deactivation, service termination, and security deposit refund, dial 198 (toll-free).
    • For activating or deactivating any Value Added Service, SMS START or STOP to 121.
    • If calling from a different number:
      • Postpaid: 9810012345
      • Prepaid: 9810198101
  2. Grievance Addressal – Nodal Team:
    • If you don’t receive a satisfactory resolution at the customer service center, contact the Nodal Team with your complaint reference number and details of the grievance.
    • Working hours: Monday to Friday, 9:30 am to 6:30 pm.
  3. Appellate Authority:
    • If the resolution provided for the complaint is not satisfactory, file an appeal with the Appellate Authority.
    • Working hours: Monday to Friday, 9:30 am to 6:30 pm.
    • Include the complaint details (Service Request No) provided by the complaint center.
    • File the appeal within 90 days of the expiry of the complaint or request resolution time specified by the complaint center.
    • The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
    • The Appellate Authority will revert with a resolution within 39 days from the date of filing the appeal.

Important Points to Remember:

  • Mobile phones are increasingly popular and susceptible to security challenges similar to desktop computers.
  • Mobile phones face unique risks due to their mobility.
  • Security measures are essential to protect against malicious attacks.
Circle Phone Number
Delhi 9810198101
UP East 9935199351
UP West 9897098970
Punjab 9815098150
Haryana 9896098960
Himachal Pradesh 9816098160
J&K 9906099060
Kolkata 9831098310
West Bengal 9933099330
Bihar 9934099340
Shillong 9862098620
Assam 9954099540
Orissa 9937099370
Kerala 9895198951
Karnataka 9845098450
Andhra Pradesh 9849098490
TN / Chennai 9894198941
Madhya Pradesh 9893098930
Mumbai 9892098920
Maharashtra 9890098900
Gujarat 9898098980
Rajasthan 9950099500

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