Note: This email address is no longer in use. For a faster response and better support experience, please raise a support request by logging into the PhonePe app and clicking on the ‘?’ on the top right corner of the screen. You can also contact through the Help Center.
Level 1 – Complaints Registration:
Register your complaint with PhonePe Customer Support through the icon on the home page of the PhonePe App.
Customer support service is available 24/7.
Will try to resolve all complaints/queries within 3 business days.
Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
Complaints related to ‘fraud and risk assessment’ often take longer to investigate.
If not satisfactorily resolved at Level 1, log in to PhonePe Support with your registered PhonePe number and report your issue.
Call customer support centre on 080-68727374.
Will resolve all Level 2 complaints within 3 business days.
If your concern/query remains unresolved, escalate the matter to the Grievance Officer.
Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.
For Complaints Registration, contact details of the Grievance Officer provided.
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can reach out to the ombudsman center – RBI Ombudsman.
Mailing Address: Phonepe Private Limited Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur Bengaluru, Karnataka-KA, Pin- 560103.
Registered Address: Phonepe Private Limited (Formerly known as FX Mart Private Ltd.), Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri(East) Mumbai-400093, Maharashtra, India.